Shipping policy

Shipping Policy

Last updated: September 2026

OMORA currently ships to addresses in the United States only. Orders are dispatched from Shenzhen, China.

1. Processing Time

Orders are usually processed within 2–5 business days after payment confirmation. Processing may take longer during product launches, promotions, or holidays.

2. Shipping Method and Delivery Estimate

Orders are shipped using Tracked Standard Shipping. Estimated delivery is 7–15 business days after dispatch.

Delivery times are estimates and may be affected by carrier operations, customs processing, weather, or other circumstances beyond OMORA's control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the order's shipping weight. OMORA does not currently offer automatic free shipping.

4. Import Charges

For Phase 1 United States shipments, OMORA uses a delivery service intended to prevent a separate import-duty or customs-clearance charge from being requested from the customer upon delivery. This does not mean that all taxes of every kind are included.

If a carrier requests an unexpected import-related payment, please contact OMORA Customer Support before paying it.

5. Order Tracking

After your order has shipped, tracking information will be sent to the email address used at checkout.

6. Address Information

Customers are responsible for providing complete and accurate shipping information. OMORA is not responsible for delays or failed delivery caused by incorrect or incomplete address information.

7. Lost or Damaged Packages

If your package arrives damaged or does not arrive within a reasonable timeframe, please contact OMORA Customer Support. We will work with you to investigate and resolve the issue.

8. Contact Us

OMORA Customer Support

Email: hello@omoradesign.com