You may request a return within 30 days after receiving your order.
Order cancellations
You may request cancellation within 24 hours of placing your order. To request a cancellation, email hello@omoradesign.com.
Return eligibility
Items must be unused and in their original condition, include the original packaging and accessories, and be accompanied by proof of purchase.
Start a return
Contact hello@omoradesign.com before sending anything back. Please do not return products before receiving instructions from OMORA Customer Support.
Return shipping
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly shipped. We recommend using a trackable shipping service. OMORA is not responsible for items lost during return shipping.
Damaged or defective products
Contact us within 7 days after delivery and provide your order number, photos or videos showing the issue, and a description of the problem. After verification, OMORA may provide a replacement, repair solution, or refund.
Non-returnable items
Used products with signs of wear; customized or personalized products; limited-edition products unless defective; and items damaged through improper use cannot be returned.
Refunds
After a return is received and inspected, OMORA will notify you of the approval status. Approved refunds are processed to the original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
Questions? Contact hello@omoradesign.com.