Refund policy
Return and Refund Policy
Last updated: August 2026
At OMORA, we create thoughtfully designed music lifestyle products for musicians and creators around the world.
We want you to love your purchase. If something is not right, please contact us and we will do our best to help.
Order cancellations
You may request cancellation within 24 hours of placing your order. To request a cancellation, email hello@omoradesign.com.
Returns
You may request a return within 30 days after receiving your order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must include original packaging and accessories.
- Proof of purchase is required.
To start a return request, please contact us at:
hello@omoradesign.com
Please do not send products back before receiving return instructions from our team.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly shipped.
We recommend using a trackable shipping service for returns.
OMORA is not responsible for items lost during return shipping.
Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us within 7 days after delivery.
Please provide:
- Order number
- Photos or videos showing the issue
- Description of the problem
After verification, we may provide:
- Replacement
- Repair solution
- Refund
Non-returnable Items
Certain items cannot be returned:
- Used products with signs of wear
- Customized or personalized products
- Limited edition products, unless defective
- Items damaged due to improper use
Refunds
Once your return is received and inspected, we will notify you about the approval status.
Approved refunds will be processed to the original payment method.
Please allow several business days for your bank or payment provider to complete the transaction.
Contact Us
If you have any questions about returns or refunds, please contact:
OMORA Customer Support
Email:
hello@omoradesign.com